Return & Refund Policy

Attar Dukan does not offer a general return or exchange facility for change of mind.

Attars, perfumes and cosmetics are personal-use products. Once delivered, opened, unsealed, used or handled, their hygiene, authenticity and resale condition may no longer be independently verified.

For this reason, returns or replacements are considered only in eligible cases described below, subject to verification.

You may contact us for review if your order has any of the following issues at the time of delivery:

Such issues should be reported to Attar Dukan within 48 hours of recorded delivery so that the claim can be reviewed promptly.

Fragrance experience is subjective. The same attar or perfume may smell, project or last differently depending on skin chemistry, weather, storage, application and individual perception.

Therefore, dissatisfaction based solely on fragrance preference, projection, longevity, sweetness, intensity or scent profile is not treated as a product defect and is not normally eligible for return or refund.

For hygiene and safety reasons, cosmetics and other personal-use products are generally not returnable after opening, use or removal of the original seal.

Eligible cases involving a wrong item, transit damage, broken container, leakage or missing product will be reviewed under this Policy.

To help us verify damaged, missing, leaking or incorrect-product claims, customers are strongly advised to record a continuous unboxing video from the point the sealed parcel is opened.

We may request relevant supporting material such as:

• Unboxing video
• Photographs of the parcel and shipping label
• Photographs/video of the affected product
• Order number and delivery information
• Any additional information reasonably needed to verify the claim

If an eligible claim is approved, we may arrange replacement of the same product or appropriate equivalent resolution, depending on product availability and the circumstances of the claim.

If replacement stock is unavailable, an eligible refund or another appropriate resolution may be provided.

Where a refund is approved, it will be initiated after the claim and, where applicable, the returned product have been verified.

Approved refunds are generally initiated within 5–7 business days after approval/inspection. The time taken for the amount to reflect in your account may vary depending on the bank, payment method or payment service provider.

Refunds may be made to the original or supported payment method, or through another lawful refund method where appropriate.

Promotional discounts, coupons, rewards or benefits linked to the refunded order may be reversed or adjusted in accordance with the applicable offer terms.

For an approved claim arising from an incorrect item, verified transit damage or another issue attributable to the seller/fulfilment process, return or pickup instructions will be communicated where return of the product is required.

Customers should not independently send products back without receiving return instructions, as unauthorised returns may be difficult to identify or process.

Any applicable return-shipping responsibility or cost will be communicated as part of the approved claim process.

A cancellation request may be accepted only while the order remains eligible for cancellation and before it has progressed too far into processing or shipment.

Once an order has been dispatched or handed over for delivery, cancellation may no longer be available.

If a prepaid order is successfully cancelled, the applicable refund will be processed according to the payment and refund process.

Attar Dukan may offer products directly and may also facilitate products offered by participating sellers.

Where a seller is involved, Attar Dukan may coordinate with the seller, fulfilment provider or logistics partner to verify and resolve eligible return, replacement or refund claims.

Seller-specific product conditions may apply where prominently disclosed and permitted by applicable law.

Attar Dukan may investigate claims that appear fraudulent, manipulated, duplicated or inconsistent with available order and delivery records.

Repeated refusal of genuine deliveries, false claims, tampering with products, fabricated evidence or abuse of the return/refund process may result in restriction of certain services, subject to applicable law.

Nothing in this Policy is intended to exclude or restrict rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.

Eligible complaints regarding defective, damaged, misdescribed, incorrect or deficient goods/services will be considered in accordance with the facts of the case, this Policy and applicable law.