Complaint & Customer Support
Customer satisfaction is important to us. If you have a concern relating to an order, payment, delivery, refund, seller or product, the Attar Dukan support team is available to help review and resolve the issue.
Monday to Saturday
You can contact Attar Dukan if you have a complaint, issue, feedback or suggestion relating to your use of the Platform.
We aim to acknowledge or provide an initial response to customer support requests within approximately 24โ48 business hours.
Some matters may require additional time where investigation or coordination with a seller, courier partner, payment provider or other service provider is necessary.
๐ฆ Order Issues
Order confirmation, cancellation, missing items or order-status concerns.
๐ Delivery Issues
Delay, failed delivery, wrong delivery status or damaged parcel concerns.
๐ณ Payment Issues
Failed payments, duplicate debits, transaction-status or payment concerns.
โฉ๏ธ Return / Refund
Eligible return, replacement, refund or refund-status assistance.
๐งด Product Issues
Wrong item, leakage, damage, missing item or product-related concerns.
๐ช Seller Issues
Concerns relating to a participating seller or seller-fulfilled transaction.
Email, call or use the available support channel.
Mention your Order ID for faster identification.
Briefly describe what happened and the resolution requested.
Add screenshots, photos, video or payment references where relevant.
If your parcel contains a wrong item, damaged product, leakage, broken packaging or a missing item, please report the matter promptly in accordance with the applicable Return & Refund Policy.
Photographs and a continuous unboxing video, where available, may help us verify the issue more efficiently.
For payment-related issues, provide your Order ID and relevant transaction reference where available.
Do not send sensitive authentication information such as OTP, UPI PIN, ATM/card PIN, CVV or banking password to customer support.
If the order status shows delivered but you have not received the parcel, please report the issue promptly with your Order ID and available tracking information.
The matter may require investigation with the applicable seller or logistics partner before a final resolution can be provided.
Attar Dukan may sell certain products directly and may also facilitate products offered by participating sellers.
Where your complaint relates to a seller-fulfilled order, Attar Dukan may coordinate with the relevant seller, fulfilment provider or logistics partner to review the matter.
Depending on the issue, resolution may involve clarification, shipment investigation, replacement, cancellation, refund processing or another appropriate remedy.
Resolution time may vary based on the nature of the complaint and whether information is required from third parties.
If you have already contacted customer support and believe your concern remains unresolved, reply to the existing complaint communication with your previous reference, Order ID and any additional information relevant to the matter.
This helps us review the complaint history without creating unnecessary duplicate cases.
Please share only the information reasonably necessary for us to identify and resolve your complaint.
Never send full card details, OTPs, PINs, passwords or similar authentication credentials through email, WhatsApp or other support channels.
Operator of AttarDukan.com
Q-53/1, 1st Floor
S. A. Farooqui Road, Garden Reach
Kolkata โ 700024
West Bengal, India
Depending on your complaint, the following Attar Dukan policies may also apply:
- Return & Refund Policy
- Shipping Policy
- Payments Policy
- Privacy Policy
- Terms & Conditions
Contact Attar Dukan Support
For faster assistance, keep your Order ID and registered contact details ready when contacting us.