Privacy Policy

Attar Dukan is an e-commerce and marketplace platform through which customers may discover and purchase eligible products offered by Attar Dukan and/or participating sellers.

This policy explains what information may be collected when you browse, register, place an order, make a payment, submit content, communicate with support or otherwise use the Platform.

The information we collect depends on how you use the Platform and which features you choose to use.

• Account Information: such as your name, mobile number, email address, login/account details and related profile information.
• Order & Transaction Information: products ordered, order value, transaction status, payment method, refunds, cancellations and order history.
• Delivery Information: recipient name, address, PIN code, mobile number and other details required to fulfil an order.
• Seller & Marketplace Information: information necessary for order processing, seller fulfilment and marketplace operations.
• Customer Support Information: information contained in emails, complaints, queries, calls or other communications with us.
• User-Submitted Content: reviews, ratings, questions, feedback and any photographs or videos that you voluntarily upload through a supported feature.
• Technical & Usage Information: information generated when you interact with the Platform, such as browser or device information, IP address, logs, session information and similar technical data where collected by the Platform or its service providers.

We may use relevant personal information for purposes including:

• Creating and managing your Attar Dukan account.
• Processing and confirming orders.
• Arranging payment, shipment, delivery, return and refund processing.
• Connecting eligible orders with sellers, logistics providers and service partners.
• Providing customer support and resolving complaints or disputes.
• Maintaining transaction, accounting and business records.
• Preventing fraud, abuse, suspicious transactions and unauthorised access.
• Improving Platform functionality, reliability and customer experience.
• Administering discounts, rewards, offers and promotional programmes.
• Sending transactional communications relating to your account or orders.
• Sending promotional communications where permitted and subject to the preferences or consent applicable to that communication.
• Meeting legal, regulatory, tax, audit or compliance requirements.

We do not need to make your personal information publicly available in order to operate the Platform. However, relevant information may be shared with third parties where reasonably necessary for the purposes described in this Policy.

• Sellers: where information is necessary to process, fulfil or support an order.
• Logistics & Delivery Partners: for shipment, delivery, tracking, return or related services.
• Payment Service Providers: for payment processing, verification, refunds, fraud checks and transaction-related services.
• Technology & Service Providers: where services such as hosting, infrastructure, communication, security or technical support are required.
• Professional Advisers: where reasonably required for accounting, legal, audit, compliance or similar purposes.
• Government or Law-Enforcement Authorities: where disclosure is required or permitted under applicable law, legal process or lawful request.

We seek to limit information shared with service providers or business partners to what is reasonably required for the relevant purpose.

The website may use cookies and similar technologies to support functions such as login sessions, cart functionality, preferences, security, performance measurement and other Platform features.

Some cookies may be necessary for the Platform to function properly. Browser settings may allow you to control or delete cookies; however, disabling necessary cookies may affect certain Platform features.

Where you access Attar Dukan through a mobile application, the application may process information necessary to provide the features you use.

If a particular feature requires access to information or device functionality that requires permission, the applicable permission request or disclosure should be presented through the device or application as required.

You can manage applicable app permissions through your device settings, subject to the functionality supported by your device.

Attar Dukan may receive transaction-related information such as payment status, payment reference, method used and refund status where required to process and reconcile your order.

Online payment transactions may be completed through third-party banking or payment systems. Their handling of information may also be governed by their respective terms, privacy notices and applicable regulatory requirements.

To fulfil marketplace orders, relevant order and delivery information may be made available to the applicable seller, fulfilment provider or delivery partner.

This information should be used for purposes connected with order processing, fulfilment, delivery, returns, customer support and related legitimate marketplace operations.

We may send communications necessary to operate your account or fulfil a transaction, such as order confirmation, payment status, shipment updates, support responses or important service information.

Promotional messages, offers or marketing communications may be sent where permitted and subject to applicable consent, preferences and communication rules.

Where an unsubscribe or preference-management option is available, you may use it to manage eligible promotional communications. Transactional or legally required communications may still be sent where necessary.

The Platform may contain links to third-party websites, applications, payment services or other external services.

Once you leave the Attar Dukan Platform, the privacy practices of the third-party service may apply. Attar Dukan is not responsible for the independent privacy practices of external services that it does not control.

We use reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure, taking into account the nature of the information and applicable circumstances.

However, no internet transmission, information system or electronic storage method can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should immediately contact us if you suspect unauthorised use of your account.

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, account administration, customer support, dispute resolution, fraud prevention, accounting, tax, legal and regulatory requirements.

Retention periods may vary depending on the type of information, transaction status and applicable legal or operational requirements. Information that is no longer required may be deleted, anonymised or otherwise handled in accordance with applicable law and operational requirements.

Subject to applicable law and verification of your request, you may contact us regarding your personal information or account.

Attar Dukan is intended for persons who are legally capable of entering into transactions under applicable law.

Minors should use the Platform only with the involvement and supervision of a parent or lawful guardian where required. We do not intend to knowingly collect children's personal information in a manner prohibited by applicable law.

If you believe personal information of a child has been provided inappropriately, please contact us so that the matter can be reviewed.

Personal information may be processed or stored using systems, service providers or infrastructure used to operate the Platform.

Where information is processed outside the location in which it was collected, such processing will remain subject to applicable legal requirements and contractual or technical safeguards where required.

We may process or retain information where reasonably necessary to comply with applicable laws, lawful orders, regulatory requirements, tax obligations, accounting requirements, dispute resolution, fraud prevention or enforcement of our contractual rights.

Privacy rights and obligations are subject to the laws applicable to the relevant processing activity at the time.

We may update this Privacy Policy from time to time to reflect changes in our services, Platform features, business practices, legal requirements or privacy standards.

The updated version may be published on this page. Where required, additional notice may be provided through appropriate Platform or communication channels.

We encourage users to review this Privacy Policy periodically.